If you have any questions regarding this policy, please contact us.
Delivery will normally be no more than 5 working days from receipt of order and payment. Most orders however are sent out the same day if the order is received up to our 2pm cut-off time, stock depending. Orders received after this time will be handled the day after.
All orders are delivered by either our chosen courier partner for orders over 2kg, or royal mail. Courier deliveries must be signed for.
Postage charges are for standard First Class mail, and not guaranteed. Delivery is stated at 2-3 days.
International deliveries may incur import taxes (should you reside outside of the European Union). All taxes and fees charged by your local government are purely your sole resposibility. Just Play Cards have no control over these taxes.
All orders must be carefully inspected upon delivery for signs of breakage or damage that may have happened in transit or the manufacturing process. All such problems must be reported in writing within 3 working days. Claims outside this time may be refused as we cannot claim against the courier or manufacturer.
As per the Consumer Contracts (shopping online) Regulations 2004, Secure Home Shop offer all their customers a cooling off period. Unlike other online stores though, instead of the statutory 14 working days, we offer a full 30 days on all returns.
If you wish to return goods to us during this time or for any other reason, please contact us by email firstname.lastname@example.org. Please note all goods need to be unused and in perfect condition, unless reason for return is to replace a faulty item.
It will be your responsibility to return the goods to us at your own cost and risk. Please contact us to receive a returns authorisation number before you send goods back to us. It is important you do contact us as in some cases photo evidence of the issue may be enough for us to issue a replacement.
Please make sure a copy of your original purchase invoice as well as the authorisation number is included with any return. This will help us identify your order and process your return quickly.
Once your goods have been returned and inspected your goods will be either replaced or you will be sent a full refund, (please note we do not refund postage or carriage costs) within 14 working days. If you are returning goods that need replacement due to the items being faulty, we will try to get a replacement in the post the same day (depending on stock).
Cancelling An Order
Under the Consumer Contracts Regulations 2004 give you have the right to cancel any order made at distance, whether it be online or over the phone. Your right to cancel the service starts the minute you enter into the contract and lasts 14 days after receiving your goods. If for some reason your goods are sent over multiple deliveries, the 14 days commence from when the last order is received.
Please contact us a returns authorisation number before sending anything back to us.
The complete order including shipping will be refunded once all the goods have been returned have been inspected. Goods in an unsellable condition will not be refunded or a reduced refund may be offered. All refunds are made usually within 5 working days, but no more then 14 days as per the regulations. Please note that if you have selected a premium delivery service, only our basic shipping rate will be refunded.
It is recommended that you get either proof of postage or some other evidence to protect you from goods being lost or broken while being returned to us. While the emphasis is on us to take back unwanted goods (and we are happy to do so) the emphasis is on you to make sure your goods are reasonably packaged to return to us.
As you would expect, playing cards don't come with a warranty. Legally though we have to point this out to you.
Limitation of Liability
Lifesapitch LTD (the owners of Just Play Cards) make no representation that information in this website is correct. While we endeavour to make sure that all information, descriptions, dimensions and stock availability is accurate and up to date, mistakes do happen whether it be a typographic or a mistake in the information supplied to us via our manufacturers.
Lifesapitch LTD's directors, employees, contractors or it's subsidaries will not be held accountable for any damages including loss of profits or earnings arising from any such inaccuracies.